Welcome to the WESLA Frequently Asked Questions Page for HomeBanking.
If your question is not answered on this page check out our Contact Us Page for all of our contact information. You can also find our hours of operation at the top of any page on this site.
Home Banking FAQ's
Q: What is the cost of using Home Banking?
A: There is no charge for using WESLA’s Home Banking service. (In fact, you will save money by being able to view/print your own check copies.)
Q: What type of browser do I need to access this service?
A: You will need Internet Explorer 6-patch 1 or higher, or Netscape 6.2.3 or higher.
Q: Can I access this service by using MSN, AOL, WebTV, etc.?
A: Any method of accessing the public Internet will work fine as long as the browser requirements stated above are met. Use this link "https://homebanking.WESLA.org"
Q: Can I set this service up myself or does WESLA need to enroll me?
A: Home Banking is self-enrolling. All you need to do is click on, “Homebanking” link on our Website. Then click on the Accounts tab. You will be asked to key in your member number (use your primary member account number with no leading zeros) and your initial password will be the last four of SSN. You will be asked to establish another Password. This password needs to be alpha/numeric, and a minimum of 8 (eight) characters. Remember your password will be case sensitive. When you have finished choosing your own sign-on and setting up your three security verification questions, the system will log you out and require you sign on with your newly chosen Password.
Q: My spouse and I both use the same account with the credit union; will we need to set up separate Passwords?
A: No, joint membership allows for equal access to the credit union account. All joint owners will use whatever Username and Password is set up at enrollment.
Q: How secure is this site?
A: Multiple firewalls and a dedicated data line that connects our database to an offsite server protect WESLA’s Home Banking site.
Q: When I perform a transaction on Home Banking when will it post to my account?
A: Whenever you initiate a transfer between savings, checking, money markets, or loans, the transaction is posted immediately.
Q: How far back in history can I retrieve a paid check copy?
A:You can view up to the last 90 (ninety) calendar days of paid check copies and account history. For history and check copies past the 90 (ninety) days you need to contact the credit union. (We recommend that you send a message through the Contact Us tab located on our website home page.)
Q: Why does my session occasionally time out?
A: The system is set to automatically time out after 10 (ten) minutes. This is for your security; in the event you have to leave your computer, someone else cannot come behind you and access your account. This “time out” can be customized by going to the “Settings” tab on the Home Banking page and choosing another time frame for an automatic log off.
Q: When I originally enrolled I accepted the “Terms and Conditions” on Home Banking. I have noticed that occasionally I have to accept them again, why is this?
A: Anytime changes are made to the “Terms and Conditions”, whether by a change in WESLA’S policies or necessitated by State or Federal Regulations, the “Terms and Conditions” must be accepted again. This should be an infrequent occurrence.
Q: Is additional help available?
A: Yes, you have 4 (four) available ways of accessing help. They are:
- Use the Help button on the site.
- Send a message to WESLA Home Banking from the Contact Us on website home page.
- E-mail. WESLA@WESLA.org
- Contact WESLA Federal Credit Union during business hours, 318-687-8700.
Q: If I forget my password what do I do?
A: If you are using the Home Banking service only you will need to fax your request for a new password with the following information to the attention of “Home Banking Services”.
- Your Member Account number
- A copy of your drivers license
- A telephone number that you can be reached at during business hours
- Your signature and your printed or typed name
Upon receipt of this information your Password will be reset and you will be contacted by the next business day with this new information.
Q: Are there regularly scheduled system times when the Home Banking will not be available?
A: Yes. The scheduled down times are Monday thur Friday, 7:00 pm to 7:30 pm, and the last business day of the month from 7:00 pm to 10:30 pm Central Standard Time. This is the time we make changes and upgrades to our database.